In an effort to enhance customer service and accessibility, the Eswatini Water Services Corporation (EWSC) on Friday introduced its newest innovation, WhatsApp chatbot, Temanti, and recommitted to its mandate of delivering service of superior quality.
Managing Director (MD) Jabulile Mashwama proudly unveiled Temanti as a virtual assistant accessible through the EWSC WhatsApp number. “As an organization serving thousands of customers, ensuring high-quality service is paramount. The blue team and I are dedicated to aligning our services with the evolving standards of the modern world,” stated Mashwama.
The conversation began with an overview of Temanti’scapabilities, highlighting her role as a virtual assistant designed to provide swift and personalized assistance to EWSC customers 24/7. From bill payments to fault reporting, Temanti offers a range of services aimed at streamlining customer interactions and ensuring prompt issue resolution.
During the live event, Mashwama shared insights into Temanti’s development and its integration into EWSC’s service framework. Emphasizing the importance of innovation in meeting customer needs, Mashwama noted the impressive digital uptake, with the EWSC App alone collecting E1 002,808.69 in the past month. “Our customers are embracing the convenience and efficiency of digital solutions, and the introduction of WhatsApp aligns with their preferred engagement channels,” added Mashwama.
Further elaborating on the user experience, Mashwama detailed how customers can easily access Temanti through the EWSC WhatsApp number – 7806 5000. She emphasized the simplicity of initiating conversations with Temanti and highlighted the robust security measures in place to safeguard customer information.
The interview led by Hlobile Jele, EWSC’s Specialist PR & Communications also delved into recent infrastructure developments undertaken by EWSC to improve water access and sanitation facilities in Eswatini. Mashwama highlighted the successful completion of the Ezulwini Sanitation Project, which included the construction of a 115ML reservoir and the establishment of water kiosks to improve water supply in the region. Additionally, the ongoing Eswatini Water Supply and Sanitation Access Project (EWSSAP) and the Manzini Region Water Supply and Sanitation Project were discussed, underscoring EWSC’s commitment to infrastructure development and community welfare.
As the conversation drew to a close, Mashwama reiterated her enthusiasm for Temanti’s launch and encouraged customers to experience its convenience and efficiency first-hand. Temanti represents a significant step forward in EWSC’s journey towards excellence in customer service and innovation in service delivery. The launch of Temanti marks a pivotal moment in EWSC’s ongoing efforts to enhance customer experience and improve service delivery.