The Eswatini Revenue Service (ERS) has surpassed the annual revenue collection target by E44.9 million, leading to a record-breaking revenue collection of E14.601 billion for the 2024/25 financial year.
“This achievement marks a 12.1% increase (E1.577 billion) from the previous year, a testament to the improved compliance and positive response to the ERS’s revenue mobilization initiatives. The Tax-to-GDP ratio has also improved to 16.7%, up from 15.9%, signalling enhanced voluntary compliance and a maturing tax culture across Eswatini.”
“This success belongs to every taxpayer and trader who fulfilled their obligations and supported the country’s revenue mobilization effort,” ERS Commissioner General Brightwell Nkambule disclosed in a press release.
The CG disclosed that they have been deliberate in their service and digital transformation journey, introducing platforms and systems that make tax compliance easier and more convenient.
“As we set our sights on the new target of E16.56 billion, we are confident that through continued collaboration and innovation, we will achieve even greater results.”
The press release also notes that the ERS recorded a significant rise in its Net Promoter Score (NPS), a global benchmark for customer satisfaction, from 62.55 to 77.30 within a year.
The CG added that this improvement is a result of professionalism by ERS staff, simplified tax and customs processes, and the rollout of digital innovations, such as the TaxEase self-service platform that is part of the Oracle Revenue Management and Billing (ORMB) Programme.
Moreover, in 2024/25, ERS implemented key tax policy reforms to align revenue mobilization with economic growth and support for businesses. They include;
- Reduction of Company Income Tax from 27.5% to 25%
- Introduction of Presumptive Tax to simplify compliance for small enterprises
- 0% tax rate for businesses with annual turnover below E50 000
- 1.75% tax rate for businesses with annual turnover between E50,000 and E500,000
- Increase in VAT registration threshold from E500,000 to E900,000, easing VAT compliance requirements pressure for micro and small businesses.
Nkambule also revealed that the ERS disbursed E2.620 billion in tax refunds during the year, an 8.1% increase from the previous year, easing cashflow pressure on businesses.
With eyes set on a new target of E16.56 billion, the ERS is calling on all taxpayers and traders to embrace the culture of voluntary compliance, anchored in mutual respect and service excellence.
“We are optimistic about achieving the target for the 2025/2026 financial year. We have seen what is possible when we work together. Our focus remains on investing in smarter systems, better services, taxpayer education, and stronger partnerships with our clients,” Nkambule said.