2023 Eswatini Customer Service Excellence Awards Nominees Revealed

This year’s theme for Customer Service Week is ‘Team Service’.

The theme was revealed by the Director of Micro Small & Medium Enterprises (MSME) in the Ministry of Commerce Industry and Trade Mluleki Dlamini on Wednesday morning when officially launching this year’s Customer Service Week.

The Director further revealed nominees for this year’s Eswatini Customer Service Excellence Awards.

Dr. Oliver Museka, the Executive Director of the Institute of Research Management (IRDM) and organizer of the Customer Service Week and the Customer Service Excellence Awards gave a brief background of the annual event.

“Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. The customer service week is celebrated annually during the first full week in October.”

“Since 2016 the Institute of Research Management & Development (IRDM) in partnership and collaboration with International and local organizations such as the Chartered Institute of Customer Management Global (CICM), The Institute of Customer Service Professionals (ICSP), Eswatini Tourism Authority (ETA), Eswatini Customer Service Professionals (ECSP) and Ministry of Commerce Industry & Trade has actively been involved in organizing events to commemorate the Customer Service Week.”

The Eswatini Customer Service Week Events stand as follows

  • Customer Service Week                               2nd  to 6th October 2023
  • Customer Experience Conference               25th – 26th October 2023
  • Eswatini Customer Service Awards Dinner            27th October 2023

2023 Eswatini Customer Service Excellence Awards Nominees

Pharmaceuticals of the Year



Sound Health Pharmacy

Hardware of the Year

Buy Cash

Build IT – Mbabane

Cash build – Corner Plaza

Hub Hardware – Manzini

Fuel Stations (Service Station) of the Year

Total – Ezulwini

Puma – Mhlaleni

Galp – Central

Mitra Energy – Buhleni

Proudly Swati Restaurant of the Year


The Food Hut

Indlela Yekuphila

Kudla kwemvelo

Real Estate Property & Property agent of the year

Mgilija Properties

Seef Properties


Fast Foods outlet of the year


Smokey Joes



Local Authority of the Year

Manzini Municipality

Mbabane Municipality

Ezulwini Municipality

Matsapha Municipality

Computer, Electronics & Repairs of the Year

Data net

Real Image


Eswatini Coding School

Retail Grocery Shop of the Year

Hifi Corp

Super Spar

Value Auto Parts

Pick & Pay – Mashayitafula

Public Enterprise (State Owned) of the Year

Eswatini Revenue Service (ERS)

Royal Science Technology Park (RSTP)

Eswatini National Provident Fund (ENPF)

Insurance Company of the Year

United holdings

Old Mutual

Oracle Group Eswatini

Liberty Life Eswatini

Health Care Centre/Clinic of the Year

The Luke Commission

Ekuphileni Clinic

Ezulwini Private Hospital

The Clinic Group

Financial Service Provider of the Year

Eswatini Bank


Swaziland Building Society

First Finance

Community Development Organization of the year (NGO)

The Luke Commission

JA Eswatini



Customer Experience Team of the Year

Eswatini Bank

Business Eswatini

Eswatini Revenue Service

Hotel/ Lodge of the year

Happy Valley Hotel

Hilton Garden Inn

Mountain View Hotel

Royal Jozini Lodge

Courier Company of the Year





Travel & Tours Operator of the Year


Muhle Tours

Eswatini Air

Nolu travel & tours

Indigenous Business of the Year

 Mimi Organics

Melane Leather

Eswatini Agri-tech Solutions

Young Innovative Leader with Excellence Appreciation

Celumusa Thusi – Eswatini Coding School

Tenele Simelane – Mimi`s Organics

Funeka Mdluli – Liquid Caterers

Bonkhe Shabangu – Cotton Sways

Strategic Leader with Excellence Appreciation

Brightwell Nkambule – ERS

Nozizwe Mulela – Eswatini Bank

Muzi Ayanda Dlamini – MA Consultants

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