The Minister of Information, Communication, and Technology, Savannah Maziya, has urged EmaSwati to adopt a solution-oriented mindset and reject the growing culture of cynicism surrounding digital public services.
Addressing high-level dignitaries, diplomats, lawmakers, and development partners, Minister Maziya delivered a passionate appeal for unity and cooperation as Eswatini enters a new era of digital governance designed to improve service accessibility for all citizens.
Her remarks challenged what she described as “glitch capitalizers”—individuals who focus more on pointing out failures than contributing to constructive solutions. Instead of defaulting to criticism, the Minister called on citizens to help the government by providing useful feedback and engaging positively with new digital tools.
“Don’t capitalize on glitches,” she said. “Tell us, so we can get better and better. I assure you, we are continuously improving. Every week, we are adding more strength, more power, and greater capacity to the system. Our goal is to ensure that you have a smooth, comfortable, and efficient experience.”
The Minister emphasized that the success of the digital transformation journey depends on collective responsibility.
“It’s important to recognize that all of us—every organization involved, and indeed every citizen—play a role in this process. We hope you view it from that perspective,” she said. “Our vision is to make it easier for you to access services and interact with government without unnecessary delays or physical movement,” she said.
The Government in Your Hand app is the first phase of a broader national strategy aimed at making public services more accessible through technology. Users can already check the status of ID cards and passports, register for a business visa, and make select payments, significantly reducing the need for long lines and travel.
“We’re doing this for the betterment of our country and the nation at large,” Minister Maziya said.
Backed by partners including the Eswatini Revenue Service (ERS), MTN Eswatini, and international organisations such as the United Nations Development Programme (UNDP), the app’s launch marks what the Minister called a “transformative era” in government service delivery.
“Today is not just the launch of a mobile app,” she declared. “It’s the dawning of a new era—one that reshapes how EmaSwati engage with their government in an inclusive, dignified, and modern way.”