FNB Eswatini and the Royal Eswatini Police Service (REPS) hosted a collaborative workshop on Tuesday, 18 November 2025, to sensitise the bank’s staff on fraud and security ahead of the festive season.
The workshop took place at the FNB Eswatini Head Office in Ezulwini and is part of the bank’s broader Fraud Awareness Campaign, aimed at both employees and customers. During the session, the bank’s staff were informed about current fraud trends and how to detect and prevent them.
REPS facilitators emphasized the importance of FNB employees properly safeguarding their homes by investing in security measures like fencing, removing bushes, and installing cameras and alarm systems.
FNB’s Chief Risk Officer (CRO), Gugu Matiwane, said by investing in its staff, the bank is also helping safeguard its customers. “It is important for us that, firstly, our employees know about fraud and are protected. Furthermore, when our people are aware of fraud and well capacitated, they are in a better position to adequately advise our customers, spot threats, and ensure we stop fraudsters. We are grateful to the Royal Eswatini Police Service for their continued support of our fraud awareness initiatives,” she said.
Meanwhile, Director of the Fraud and Commercial Crimes Unit in the REPS, Nicholas Jele, lauded FNB for investing in such workshops for its employees. “We were here to raise fraud awareness as we usher in the festive season. We know that this is a period when scammers try their luck with defrauding people. During the session, we also encouraged detection and reporting of fraudulent activities. This workshop is a strong indicator of the solid relationship that exists between REPS and FNB Eswatini,” he said.
Matiwane then urged FNB customers to stay alert against fraudsters, particularly as the festive season approaches. “If you have any doubts about the authenticity of communication you are receiving regarding your bank account, immediately call our toll-free number on 800 6100,” she added.
REPS representatives present during the session also included Assistant Inspector Bheka Masilela, Sergeant Mlungisi Malinga, and Constable Badelisa Magagula.
FNB Eswatini Fraud Safety Tips:
FNB will never do the following:
• Call customers on WhatsApp
• Ask customers to transfer money from their accounts to themselves or a third party
• Ask customers to share their card number or PIN
• Ask customers to share their OTP for withdrawing from eWallets
If they suspect their account details are compromised, customers are encouraged to contact FNB, where an FNB consultant can:
• Help block the card via the app
• Place a hold on the account to avoid any funds being moved from it by anyone
• Delink any devices linked to the account