Eswatini Revenue Service Wins Big In 2023 Customer Service Excellence Awards

The Eswatini Revenue Service (ERS) bagged two awards in this year’s Customer Service Excellence Awards.

The annual awards celebrate companies and individuals who have displayed exceptional customer service in the year. They are organized and are the brainchild of Dr. Oliver Museka, the Founder and Executive Director of the Institute of Research Management & Development (IRDM).

ERS was nominated under three categories in this year’s awards competition, one of them being the Public Enterprise of The Year, where the organization came out victorious beating the Eswatini National Provident Fund and the Royal Science Technology Park.

Another category they were nominated under was the Customer Experience Team of the Year category which they lost to Business Eswatini.

ERS, however, also saw their Commissioner General, Brightwell Nkambule walking away with the Strategic Leader with Excellence Appreciation award.

Eswatini Bank also won big on the night, walking away with the Financial Service Provider of The Year award.

Meanwhile, KFC came out tops in the Fast Food Outlet of the Year category outfoxing Galitos, Futis & and Smokey Joe’s.

Remax walked away with the number one spot beating Seeff Eswatini & Mgilija Properties.

Another hotly contested category was the Local Authority of The Year, which was scooped by the Municipal Council of Manzini, beating, Ezulwini Municipality, Matsapha Municipality, and the Municipal Council of Mbabane.

Overall Winners

Please note *indicates winners.

Pharmaceuticals of the year



Sound health pharmacy

Hardware of the Year

Buy Cash

Build IT – Mbabane

Cash build – Corner Plaza

*Hub Hardware – Manzini

Fuel Stations (Service Station) of the Year

Total – Ezulwini

*Puma – Mhlaleni

Galp – Central

Mitra Energy – Buhleni

Proudly Swati Restaurant of the Year


The Food Hut

Indlela Yekuphila

Kudla kwemvelo

Real Estate Property & Property agent of the Year

Mgilija Properties

Seef Properties


Fast Foods outlet of the year.


Smokey Joes


Futi ‘s

Local Authority of the Year

*Manzini Municipality

Mbabane Municipality

Ezulwini Municipality

Matsapha Municipality

Computer, Electronics & Repairs of the Year

Data net

*Real Image


Eswatini Coding School

Retail Grocery Shop of the Year

Hifi Corp

Super Spar

*Value auto parts

Pick & Pay – Mashayitafula

Public Enterprise (State-Owned) of the Year

*Eswatini Revenue Service (ERS)

Royal Science Technology Park (RSTP)

Eswatini National Provident Fund (ENPF)

Insurance Company

*United holdings

Old Mutual

Oracle Group Eswatini

Liberty Life Eswatini

Healthcare Centre/Cclinic of the Year

The Luke Commission

*Ekuphileni Clinic

Ezulwini Private Hospital

The Clinic Group

Financial Service Provider of the Year

*Eswatini Bank


Eswatini Building Society

First Finance

Community Development Organization of the year (NGO).

*The Luke Commission

JA Eswatini



Customer Experience Team of the Year

Eswatini Bank

*Business Eswatini

Eswatini Revenue Service

Hotel/ Lodge of the Year

Happy Valley Hotel

*Hilton Garden Inn

Mountain View Hotel

Royal Jozini Lodge

Courier Company of the Year





Travel & Tours Operator of the Year


Muhle Tours

*Eswatini Air

Nolu travel & tours

Indigenous Business of the Year

*Mimi Organics

Melane Leather

Eswatini Agri-tech Solutions

Young Innovative Leader with Excellence Appreciation

*Celumusa Thusi – Eswatini Coding School

Tenele Simelane – Mimi`s Organics

Funeka Mdluli – Liquid Caterers

Bonkhe Shabangu – Cotton Sways

Strategic Leader with Excellence Appreciation

*Brightwell Nkambule – ERS

Nozizwe Mulela – Eswatini Bank

Muzi Ayanda Dlamini – MA Consultants

Dudu Dlamini- Mbabane Burial

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