The Eswatini Revenue Service (ERS) bagged two awards in this year’s Customer Service Excellence Awards.
The annual awards celebrate companies and individuals who have displayed exceptional customer service in the year. They are organized and are the brainchild of Dr. Oliver Museka, the Founder and Executive Director of the Institute of Research Management & Development (IRDM).
ERS was nominated under three categories in this year’s awards competition, one of them being the Public Enterprise of The Year, where the organization came out victorious beating the Eswatini National Provident Fund and the Royal Science Technology Park.
Another category they were nominated under was the Customer Experience Team of the Year category which they lost to Business Eswatini.
ERS, however, also saw their Commissioner General, Brightwell Nkambule walking away with the Strategic Leader with Excellence Appreciation award.
Eswatini Bank also won big on the night, walking away with the Financial Service Provider of The Year award.
Meanwhile, KFC came out tops in the Fast Food Outlet of the Year category outfoxing Galitos, Futis & and Smokey Joe’s.
Remax walked away with the number one spot beating Seeff Eswatini & Mgilija Properties.
Another hotly contested category was the Local Authority of The Year, which was scooped by the Municipal Council of Manzini, beating, Ezulwini Municipality, Matsapha Municipality, and the Municipal Council of Mbabane.
Overall Winners
Please note *indicates winners.
Pharmaceuticals of the year
Linkmed
*Clicks
Sound health pharmacy
Hardware of the Year
Buy Cash
Build IT – Mbabane
Cash build – Corner Plaza
*Hub Hardware – Manzini
Fuel Stations (Service Station) of the Year
Total – Ezulwini
*Puma – Mhlaleni
Galp – Central
Mitra Energy – Buhleni
Proudly Swati Restaurant of the Year
*Eclipse
The Food Hut
Indlela Yekuphila
Kudla kwemvelo
Real Estate Property & Property agent of the Year
Mgilija Properties
Seef Properties
*Remax
Fast Foods outlet of the year.
*KFC
Smokey Joes
Galitos
Futi ‘s
Local Authority of the Year
*Manzini Municipality
Mbabane Municipality
Ezulwini Municipality
Matsapha Municipality
Computer, Electronics & Repairs of the Year
Data net
*Real Image
Computronics
Eswatini Coding School
Retail Grocery Shop of the Year
Hifi Corp
Super Spar
*Value auto parts
Pick & Pay – Mashayitafula
Public Enterprise (State-Owned) of the Year
*Eswatini Revenue Service (ERS)
Royal Science Technology Park (RSTP)
Eswatini National Provident Fund (ENPF)
Insurance Company
*United holdings
Old Mutual
Oracle Group Eswatini
Liberty Life Eswatini
Healthcare Centre/Cclinic of the Year
The Luke Commission
*Ekuphileni Clinic
Ezulwini Private Hospital
The Clinic Group
Financial Service Provider of the Year
*Eswatini Bank
Letshego
Eswatini Building Society
First Finance
Community Development Organization of the year (NGO).
*The Luke Commission
JA Eswatini
Bantwana
Jphiego
Customer Experience Team of the Year
Eswatini Bank
*Business Eswatini
Eswatini Revenue Service
Hotel/ Lodge of the Year
Happy Valley Hotel
*Hilton Garden Inn
Mountain View Hotel
Royal Jozini Lodge
Courier Company of the Year
*DHL
Logico
Mgewu
Umgijimi
Travel & Tours Operator of the Year
Transmagnific
Muhle Tours
*Eswatini Air
Nolu travel & tours
Indigenous Business of the Year
*Mimi Organics
Melane Leather
Eswatini Agri-tech Solutions
Young Innovative Leader with Excellence Appreciation
*Celumusa Thusi – Eswatini Coding School
Tenele Simelane – Mimi`s Organics
Funeka Mdluli – Liquid Caterers
Bonkhe Shabangu – Cotton Sways
Strategic Leader with Excellence Appreciation
*Brightwell Nkambule – ERS
Nozizwe Mulela – Eswatini Bank
Muzi Ayanda Dlamini – MA Consultants
Dudu Dlamini- Mbabane Burial