The Eswatini Revenue Service (ERS) has partnered with the Eswatini Posts and Telecommunications Corporation (EPTC) to enable emaSwati to pay for government services at their local Post Office, marking a new partnership that is set to transform how citizens access government revenue services.
Launched on Friday at ERS headquarters in Ezulwini, the collaboration forms part of Phase II of the Revenue Takeover Project, which centralizes non-tax revenue collections under ERS.
Through the partnership, government services that previously required travel to regional or central ERS offices will now be available at over 30 post offices nationwide.
The first 16 offices will go live in October 2025, with the remainder phased in over the coming months. Citizens will be able to pay for trading licences, company registrations, and other government fees at their nearest post office, saving both time and costs.
“This is a proud moment for EswatiniPost,” said EPTC Acting Managing Director, Lungile Nxumalo, as she addressed the gathering. “It embodies what we stand for: bringing essential services closer to the people and ensuring that no LiSwati is left behind. Whether you are a farmer in Lavumisa, a shopkeeper in Nhlangano, or a student in Siteki, you will now have access to the same reliable services as those in urban centres.”
EswatiniPost has, in recent years, repositioned itself as more than a traditional postal service. The corporation has already proven its capacity to deliver third-party services, partnering with banks for money transfers, with MTN for mobile money services, and with utilities like EEC and EWSC for electricity and water payments.
“Today, we add another important service to this list: the ability for EmaSwati to pay for government services at their local post office,” said Nxumalo.
For ERS, the partnership is a continuation of its commitment to quality service delivery. Commissioner General Brightwell Nkambule emphasized that customer service standards would remain high.
“We will extend the same systems of accountability to post offices as we do in our own service centres,” he said. “This is about making compliance easier and ensuring a uniform, trusted experience for every LiSwati.”
The partnership also aligns with broader government strategies such as the Ministry of ICT’s “Government in Your Hand” initiative and the decentralization agenda. By expanding access to remote areas, the project aims to narrow the service gap between urban and rural communities.
“This is not just about convenience,” Nxumalo stressed. “It is about equity and inclusion. It is about ensuring that every citizen enjoys the same access to services regardless of where they live.”
As the partnership rolls out, government officials are confident it will improve compliance, strengthen revenue collection, and build trust between the state and its citizens.
“This partnership reflects the best of what we can achieve when state institutions work together,” said Acting Minister of Finance, Apollo Maphalala. “It is about progress, accessibility, and a more people-centred government.”