By Phiwa Sikhondze
The Eswatini National Provident Fund (ENPF) has taken a bold step into the future with the launch of a new (USSD) service, marking a milestone in its digital transformation journey.
ENPF CEO, Futhi Tembe led the audience through the Fund’s evolution since 1974. From the manual processes fraught with inefficiencies, ENPF has now set a new standard for digital excellence in the social security sector.
The strategic objective set in 2009 to digitize operations has culminated in the introduction of the USSD service for basic phone users, a significant leap towards bridging the digital divide.
The USSD service allows members to perform a variety of tasks such as checking account balances, reviewing transaction history, and updating personal details without the need for an internet connection. To access this service, members can simply dial *003#, and follow the prompts.
In addition to the USSD service, ENPF has introduced several other digital services to streamline operations and enhance user experience. In a bid to reduce paper usage and streamline access to financial information, the ENPF has also launched an Annual E-statement service.
Members can now receive their annual statements electronically, either via email or through the ENPF’s online portal. This move not only supports environmental sustainability but also ensures that members have timely and easy access to their financial records.
Employers can now also obtain E-compliance certificates online, a service that simplifies the process of verifying compliance with ENPF regulations. The digital certificate is available through the ENPF employer portal, making it faster and more convenient for businesses to maintain regulatory compliance and avoid potential penalties.
Further enhancing the employer experience, the ENPF has introduced an online registration service for employers. This new feature allows businesses to register with the ENPF through the employer portal, streamlining the process and reducing the need for physical paperwork.
By making registration more accessible, the ENPF aims to encourage more businesses to join and comply with the national provident fund regulations.
Tembe emphasized that these initiatives reflect ENPF’s broader strategy to digitize its operations and improve service delivery. “Our goal is to ensure that all members and employers have easy and efficient access to our services. These digital solutions are designed to meet the needs of our diverse user base, from those with advanced smartphones to those using basic mobile phones,” she said.
The CEO further encouraged members and employers to start using and experiencing the services that they have launched. She also urged employers who still have missing members’ cellphone numbers to forward them to the Fund to allow smooth operations as the Fund is anticipating speeding up their services going forward and the missing details delay the process.