Digitalizing Our Systems Critical To Achieving Increased Tax Compliance – ERS

By Sizwe Dlamini

The Commissioner General (CG) of the Eswatini Revenue Service (ERS) Brightwell Nkambule says that the ERS aims to further simplify its tax compliance processes which will lead to increased compliance.

Nkambule disclosed this during his address at the ERS Client Appreciation Day 2024, held at the Happy Valley Hotel, over a week ago.

Central to his address was the ERS’s commitment to visual digital transformation.

Nkambule began by outlining the ERS’s vision for taxation, highlighting strides towards digitalization and enhancing client experience within the kingdom’s tax framework.

”Let me begin by noting the historical context of taxation, I am citing a quote from a judge in the 1920s United States who said, “Tax is the price we pay for being a civilized society.”

Drawing parallels to Eswatini, Nkambule defined taxation as an important system that enables equitable contribution towards national development.

Emphasizing inclusivity, Nkambule stated that every citizen, regardless of income level, plays a crucial role in the economy through taxation.

The CG noted that the implementation of digital systems is aimed at streamlining tax processes and reducing barriers for taxpayers. This initiative, he explained, aims to alleviate the complexities often associated with tax compliance, making it easier for businesses and individuals alike to fulfill their obligations seamlessly.

“An integral part of the ERS’s strategy is enhancing client experience,” he said.

 Nkambule highlighted initiatives such as dedicated client engagement programs and expanded digital platforms including social media outreach. These efforts are designed not only to educate taxpayers about their obligations but also to foster a culture of voluntary compliance.

The CG stressed the correlation between improved service delivery and higher compliance rates, ultimately leading to enhanced revenue collection for national development.

Nkambule also touched upon recent policy changes, including adjustments to corporate income tax rates aimed at stimulating business growth. He credited these reforms with empowering smaller enterprises to contribute meaningfully to the country’s economy.

Nkambule concluded on a note of gratitude to stakeholders and partners, acknowledging their collaborative efforts in advancing Eswatini’s tax agenda.

He reiterated the ERS’s commitment to delivering a five-star service, emphasizing a shift from coercive to persuasive methods in tax administration.

“As the kingdom navigates its digital transformation journey with the ERS, we will continue to evolve, ensuring that taxation remains not only a fiscal obligation but also a catalyst for national prosperity and development”.

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