FNB Eswatini has rolled out targeted fraud activations for textile workers based at Fashion International and Sigma Clothing in Matsapha as part of the bank’s efforts to combat financial fraud and capacitate its customer base and the general public.
The initiative, led by the bank’s Risk Department, is aimed at helping emaSwati stay safe, particularly during the festive season when fraudsters typically increase their activity.
The training sessions were facilitated by FNB Eswatini Forensic Specialist, Tsepiso Dlamini, Head of Customer Experience, Thembi Silombo, and Service Recovery Officer, Tholakele Masuku, who shared practical guidance to help workers understand how fraud happens and how they can protect themselves.
Among the key topics discussed were online scams, particularly fake Facebook pages using the FNB logo to lure customers with promises of ‘quick loans.’ Workers were shown how to identify the bank’s only legitimate Facebook page, “FNB Eswatini,” which is verified with a blue check mark. They were also reminded that FNB will never request sensitive information such as card numbers, PINs, OTPs, or online banking credentials via social media or WhatsApp.
Another major focus was eWallet fraud, where scammers manipulate victims into transferring funds under false pretence. Examples include fraudsters claiming to have sent money erroneously and requesting for it back, impersonating police officers or bank officials and pressurizing victims to transfer money “for safety” before sharing OTPs used to steal the funds. Workers were encouraged to pause, verify, and confirm any suspicious communication by contacting the bank directly through official channels, such as the toll-free line 800 6100. They were also urged to report fraud as early as possible, as compromised accounts can remain vulnerable if the bank is not alerted.
Speaking at the conclusion of the activations, FNB Eswatini’s Chief Risk Officer, Gugu Matiwane, said the bank is committed to protecting its customers and all emaSwati. “For us, HELP also means going where our customers are and engaging them directly on issues of importance. These activations speak to that commitment. Most importantly, we are committed to spreading such HELP to all emaSwati and not limited to our customers only. We continue to urge our customers and emaSwati to exercise caution and protect their hard-earned money from fraudsters. Verify all communication you receive regarding your funds,” she said.
Meanwhile, one of the participants, Ncobile Manana from Fashion International, said the training opened her eyes to how easily people can be misled online. “I learned for the first time that FNB has only one Facebook page and how best to recognise it. I hope these trainings can be taken to imiphakatsi and schools so more people can be protected,” she said.
Fashion International Human Resources Officer, Nozipho Malinga, said partnering with the bank was an important step. “Most of our workers have been victims of cyber fraud and digital scams. We saw it as important to partner with FNB for these trainings because it is painful to see employees come back after payday crying, having lost all their money and needing an advance,” she said.
Another Sigma Clothing employee, Nomfundo Dlamini welcomed the initiative and highlighted the value of safe banking tools. “I applaud the bank for taking time to teach us and for the effort they put into keeping customers safe. My favourite thing is the FNB Stokvel account because I don’t have to fight with a treasurer at the end of the year for money I saved all year,” she said.
Official FNB Eswatini reporting channels:
• FNB APP
• Call 800 6100
• Email gethelp@fnb.co.sz
• WhatsApp: 78029591