2023 Eswatini Customer Experience Conference Draws Closer

By Phiwa Sikhondze

The 2023 edition of the Eswatini Customer Experience Conference promises to provide insightful engagement and unlock a number of opportunities for small & and big businesses, as well as customers.

The event is slated to take place on the 25th and 26th of October at the Institute of Research Management and Development (IRDM) College, located in Mahlanya.

The Eswatini Customer Experience Conference is a high-end conference that creates and unlocks a lot of networking opportunities. Attendees are able to meet and share light moments with reputable and top achievers from all spheres of customer service.

The event presents an opportunity for attendees to ask questions and get the information they may need for their personal and business development.

This year’s conference, themed “Technology 4.0 for Total CxP,” will provide facts, figures, and ideas that need to be persuaded when investing in customer experience. It will also provide ideas on essential loyalty efforts to maintain a business’s success.

Keynote speakers include Dr. Alex Tsela, a multinational entrepreneur and businessman. Tsela is the Prestigious Leadership Award winner with business establishments in 9 African countries, Asia, the Middle East, and the USA.

The 2022 Eswatini Customer Experience Business Leader of The Year Award winner, Mandla “Cheeks” Nxumalo who holds vast experience in business incubation, development, and financing will also be one of the speakers at the event. Nxumalo is the Managing Director of InstaCash and has served in entities like Standard Bank Eswatini, Inyatsi, PwC, and Inhlonhla.

Another speaker at the event will be Dr. Rinos Mautsa, a renowned African customer experience and contact center with more than 10 years of experience. Mautsa is an award-winning entrepreneur and a board member of the Chartered Institute of Customer Management (CICM) Global among other achievements.

The event will also be honoured by the Executive Director of the Chartered Institute of Customer Management in Zambia, Dominic Manhundu. He is also the CEO of the Customer Experience Coach (Cx Coach) with over 15 years of experience in Business Management, Business Development, Branding, Market Research, Customer Management, and Call Center Management.

Offering insight at the conference will also be Matildah Chiwi who works for MTN South Africa and has over 20 years of experience in customer service. She has served as a board member for the Zambia Institute of Customer Service Management and the Board of Trustee for MTN Madison Life Insurance. Chiwi has also worked for Airtel and MTN in Zambia and Eswatini.

Miliswa Mamba, the CEO of TransMagnific who is also one of the speakers will share insights from her IT Auditing and Governance background. The pioneer of Women Empowerment and Gender Equality is also former Mayor of the Ezulwini Municipality.

Meanwhile, the former Deputy Mayor of the Municipal Council of Manzini, Zinhle Matsebula will also be a speaker at the event. Matsebula is a businesswoman and leader of the Asavela Group and a member of several boards.

The conference is a brainchild of Dr. Oliver Museku and is organized and facilitated by IRDM, the Chartered Institute of Customer Management, the Institute of Customer Service Professionals, and ECSP.

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